Our Pre- and Post-Sales Support

Support

Product Purchase Date

To request assistance or verify the warranty, ensure you have the invoice or receipt indicating the product's name.

Technician's Tip: Check the purchase date and compare it with the product’s warranty period to know if you're covered.

Advice: Always keep a digital copy of the invoice or receipt for easy access when needed.

Customer Peace of Mind: With the proper documentation, you can quickly access support services and verify warranty status without hassle.

Record the model and serial number.

Locate the Product Data Plate, which contains important information such as the model, revision letter, and serial number. These details are essential for proper product identification.

Technician's Tip: If you can't find the data plate, look for additional stickers or attached documents that may contain the necessary information.

Advice: Take a picture of the data plate and save it digitally for quick access in the future.

Customer Peace of Mind: Having the correct information on hand will allow you to receive faster assistance. Our products are designed to be easily identifiable and well-supported.

Verifying the installation

Ensure that the suction and discharge pipes are clear and in good condition. Also, check that filters and valves are functioning correctly.

Verify that the electrical connections are correct and that the cables are intact. Make sure there is water at the extraction point.

Technician's Tip: If possible, perform a visual inspection and, if necessary, use diagnostic tools to check for leaks or malfunctions.

Customer Peace of Mind: Our circulators are designed to protect against overvoltage, undervoltage, and overheating. In most cases, restarting the system will resolve the issue. If the problem persists, we're here to help.

Consult the Instruction Manual

Visit the website and consult the "TROUBLESHOOTING" section of the manual for a guide to resolving common issues.

Technician's Tip: If you have trouble finding the manual, use the search function on the website or contact support for assistance.

Advice: Familiarize yourself with the sections of the manual related to preventive maintenance to avoid future issues.

Customer Peace of Mind: Our products are designed for maximum reliability. Carefully reviewing the manual will help you resolve common problems. If you need further clarification, our team is always available to assist.

Contact Technical Support

For assistance, call +39 051 19616352. Customer service is available Monday to Friday, from 08:00 to 12:30 and 13:30 to 17:00.

Technician's Tip: If the issue is urgent and outside business hours, send an email and expect a prompt response.

Advice: Have all product details and necessary documents ready when you contact support for faster service.

Customer Peace of Mind: We're here to help at any time. Don't hesitate to contact us for any issue; our technicians are ready to provide support and resolve any difficulties you may encounter.

Write to Us via Email!

OnePump: top-quality circulators and drainage pumps.

Our Pre- and Post-Sales Support

Support

Product Purchase Date